Expected turnaround time for follow-upĪ negative experience can do serious damage to your brand. Your voicemail greeting should ask for the information you need to provide the best possible experience when returning a customer’s call.ĭepending on your business, examples of this information might include: customer name, contact number, the best time to call back, or an explanation of the customer’s current issue. When customers leave specific information in their messages, it makes following up on their request much easier. Set business hours can also help you justify the turnaround time for your response. When you set clear business hours for yourself and communicate them to customers in your voicemail greeting, it helps you maintain a better work/life balance. Small-business owners are too often “on” and working all the time. This not only confirms for the customer that they’re speaking to the right people but also potentially cuts down on messages not meant for your company, which helps save your valuable time. If you’re just getting started or your business name doesn’t adequately reveal the nature of your business, a short description of what you do is helpful, too. This may sound obvious, but when people want to leave a message for a business, it’s important that they know they’re speaking to the right company. It’s a good way to set customer expectations. If you’re at the point where the call could be handled by multiple people, make sure you clarify that in the voicemail greeting as well. It’s a personal touch that helps humanize your company. Your voicemail greeting should always include your name or the name of the person who will be calling the customer back. It’s not a secret: People like talking to other people. Include the seven components below to do just that. The greeting introduces customers to your brand in a professional manner, provides clear next steps for the interaction, and lets customers know when they can expect follow-up communication.īecause a greeting is such a crucial part of the customer experience, and one that is so often done wrong, nailing your business voicemail can set you apart from your competition. Your voicemail greeting needs to provide customers with important information about your business. What to say in your business voicemail greeting The right business voicemail greeting also helps small-business owners stay on top of every customer interaction, present a professional appearance, and stay organized. This all builds on the power of voice to establish and build on the relationship with your customers. It sets the tone for all subsequent conversations and is often the first contact a potential customer has with your brand. But that couldn’t be further from the truth: 88% of customers still use voice as their preferred communication channel, and your business voicemail is a big part of that experience.Ī custom voicemail greeting for business calls has a direct impact on how customers perceive your brand. With the rise of live chat, email, and social media support, you might be tempted to think that phone conversations are a thing of the past.
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